VideoXpert - Forgot Password for user Admin

Category: Software and VMS

VideoXpert admin user forgot the password: symptom : - user admin can't log in to VideoXpert admin portal solutions: using mongoDB editor edit the database users in the DB folder. for loggin to mo...

Chime on Paging Console Failed

Category: Vectus

Symptom : Chime on paging console filed to hear on selected zone Solution   : Make sure setting section on paging console is select the right chime file name.                  The chime file name sh...

User admin can't log in to Control Point or DS admin

Category: Software and VMS

ref: https://support.pelco.com/s/article/DS-ControlPoint-prompts-to-update-password-but-quot-Old-password-quot-is-unknown-1538586725582   Edit user noerror as admin from MSSQL Management Studio. us...

Restore Configuration From Backup File After Recovery on DigitalSentry

Category: Software and VMS

After Recovery process on DigitalSentry server done, all data in the DS Server will gone, and all setting back to Factory Default. You Should restore database content from database backup. Before you ...

[FAQ] Most Common Issues on Fermax IP Audio/Video Intercom (LYNX / MEET)

Category: IP (Lynx, Meet)

For more detail about any issues on Fermax Lynx system, kindly refer to the attachment. If you have further enquiry besides that list, please do not hesitate to contact support@msk.co.id

Card Reader Cant Read Card (LED Yellow Blinking)

Category: Command Center

The Card reader is not configured correctly. Check Controller configuration and Door or elevator car configuration